Frequently Asked Questions
Everything you need to know about your luxury fashion experience.
What shipping methods do you offer?
We provide standard and expedited worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags. To start a return, visit our returns portal or contact our support team to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How can I ensure I select the right size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your products ethically sourced?
Quality and ethics are at the heart of Monies. we work exclusively with certified manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.